Salon Policies

Cancellation Policy

48-hour notice required · Card on file

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A credit card is required to reserve any appointment. For some services, a booking fee may also be required.

            48-hour notice is required to reschedule or cancel any appointment. This ensures our stylists' time is not wasted for last-minute or no-show appointments.
          

Failure to follow our cancellation policy will result in a 50% charge to your card on file.

We are closed Sunday and Monday. To change, schedule, or cancel an appointment the salon must be notified on our business days — Tuesday through Saturday.

Guests with more than 2 no-shows or late cancellations will be required to pre-pay 100% of their services to hold their reservation.

Stylists have the discretion to charge clients who consistently reschedule or cancel.

Day-of Cancellations

100% service fee applies · Same-day changes

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Any appointment cancelled the same day will be charged 100% of the estimated service fee. Any no-shows with no attempt to contact the salon are also subject to this charge.

            We do understand emergencies happen and always take careful consideration of individual circumstances when applying this policy.
          

Showing up to your appointment and making changes to the service — such as removing a color service or altering the service day-of — will be treated as a same-day cancellation.

To avoid this, we recommend scheduling a free consultation before your appointment.

Late Arrivals

Please arrive on time · 15-min grace period

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In order to respect the time of both our guests and our staff, we ask that you arrive on time for your appointment.

Guests arriving more than 15 minutes late will be taken on a case-by-case basis, depending on whether the stylist has time to accommodate them.

All clients 30 minutes late will be counted as a no-show and subject to our Day-of Cancellation Policy.

Appointment Reminders

Automated text reminders · Please confirm

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Our automated system will send text reminders to help you stay on top of your appointment.

A text reminder is sent 168 hours (7 days) prior to your appointment.

A second confirmation text is sent 48 hours before your appointment. Please confirm when prompted.

Child Policy

Relaxing atmosphere · Supervision required

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We uphold a relaxing atmosphere for our guests so that they can take time to pamper themselves.

If you bring your child to your appointment, we ask that you supervise them at all times.

Appointments that cannot be completed due to an unsupervised child may be subject to the Same-Day Cancellation Policy.

Refunds & Satisfaction

7-day adjustment window · No service refunds

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We strive to make every guest happy at their visit. If you are not satisfied with your service, please let us know before leaving the salon so we can make any adjustments needed.

Products may only be exchanged for a new product within a two-week window of purchase.

Tweaks and adjustments can be made at no charge within 7 days of your original appointment, as long as they are reasonable.

Adjustments do not apply to corrective colors or services that require multiple visits to achieve the end goal.

            We do not issue refunds on any services. If you have concerns about your service, please contact us within 7 days and we will do our best to make it right.
          

Refusal of Service

Safe and respectful environment for all

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We are committed to maintaining a safe and welcoming environment for both our guests and our team.

We reserve the right to refuse or discontinue service at any time to anyone demonstrating behavior that is verbally abusive or inappropriate toward any members of our staff or salon guests.

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